Frequently Asked Questions - All FAQs
Our current standard turnaround is 2-3 weeks
We are also able to offer a faster express service
We can offer an express service 48 hour turnaround service for a small additional charge of £6 per tape and is based on 48 business hours maximum from time of receipt to time ready to send/collect maximum 10 tapes
Also if only some of the tapes are urgent we can do these express and the others with a standard turnaround
Yes we do cine film Super 8 and Standard 8
We don't do 16mm
We can repair most VHS tapes but this does depend on how badly its damaged , other tapes will depend on the damage, we do this on a no fix no fee basis, the cost is £25 per tape
Credit/Debit Cards via the web site, over the phone, in person ,bank transfer, or cash for local service
Up to around 35 although it depends on how long the footage is, if they don't fit on a USB drive then we can put them on a USB hard drive which can fit hundreds of tapes
This is called VHS-C and we do convert these , you do not need to send us your cradle unless you have no use for it
Yes, unless you specifically ask us to dispose of them
There are multiple factors that affect quality and what can be done to improve it, if the quality is down to the VHS player you have viewed the tape on then it will be improved on our high quality well maintained video players, however if there is an inhernet problem with the tape the quality is usually improved by a marginal amount when it is digitised, this is not always the case and the tape has significant quality issues then we will be unable to improve it. Tapes that are too dark can be lightened up a certain amount.
As far as sound we can replace sountracks however we cannot seperate background noise from the main audio, this would need a sound engineer.
Tapes that are physicaly broken we can fix