Frequently Asked Questions - All FAQs

FAQs - All FAQs
How much does is cost
How long does it take after I have sent my tapes to you?

Our current standard  turnaround is 2-3 weeks

We are also able to offer a faster express service

 

 

I have an urgent requirement , can you provide an even faster service

We can offer an express service 48 hour turnaround service for a small additional charge of £6 per tape and is based on 48 business hours maximum from time of receipt to time ready to send/collect maximum 10  tapes

Also if only some of the tapes are urgent we can do these express and the others with a standard turnaround

Do you convert Cine Film to Digital

Yes we do cine film Super 8 and Standard 8

We don't do 16mm

I have a broken tape can you repair it

We can repair most VHS tapes but this does depend on how badly its damaged , other tapes will depend on the damage, we do this on a no fix no fee basis, the cost is £25 per tape

Which payment methods do you accept

Credit/Debit Cards via the web site, over the phone, in person ,bank transfer, or cash for local service

How may tapes can fit on a USB stick

Up to around 35 although it depends on how long the footage is, if they don't fit on a USB drive then we can put them on a USB hard drive which can fit hundreds of tapes

I have a tape that fits into a cradle that goes into a VHS machine can you convert these

This is called VHS-C and we do convert these , you do not need to send us your cradle unless you have no use for it

Do I get my tapes back

Yes, unless you specifically ask us to dispose of them

Can you improve the quality of my tape

There are multiple factors that affect quality and what can be done to improve it, if the quality is down to the VHS player you have viewed the tape on then it will be improved on our high quality well maintained video players, however if there is an inhernet problem with the tape the quality is usually improved by a marginal amount when it is digitised, this is not always the case and the tape has significant quality issues then we will be unable to improve it. Tapes that are too dark can be lightened up a certain amount.

As far as sound we can replace sountracks however we cannot seperate background noise from the main audio, this would need a sound engineer.

Tapes that are physicaly broken we can fix

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