Frequently Asked Questions - All FAQs

FAQs - All FAQs
How long does it take after I have sent my tapes to you?

Our current standard  turnaround is 3-4 weeks

We are also able to offer a faster express service



I have an urgent requirement , can you provide an even faster service

We can offer an express service 48 hour turnaround service for a small additional charge of £6 per tape and is based on 48 business hours maximum from time of receipt to time ready to send/collect maximum 9 tapes and 4 working tapes for 10-15 tapes

Also if only some of the tapes are urgent we can do these express and the others with a standard turnaround

Do you convert Cine Film to DVD

Yes we do cine film Super 8 and Standard 8

After I receive the DVD can I edit it on my computer

Standard DVDs are not in an editable format, although they can be" ripped" to become editable this process requires additional software and a powerful PC to do it.
However we can convert your tapes directly into an editable format MPEG2 or MPEG4

I want chapters on my converted DVD

Our standard conversion to DVD includes a chapter point every 5 minutes so you can press skip on your DVD player, if you want specific chapter points at certain points in the video this involves us editing the content and creating a tailor made menu this is an extra £25 per DVD

I have a broken tape can you repair it

We can repair most VHS tapes but this does depend on how badly its damaged , other tapes will depend on the damage, we do this on a no fix no fee basis, the cost is £25 per tape

Which payment methods do you accept

Credit/Debit Cards via the web site, over the phone, in person ,bank transfer, cheque or cash for local service

Can you combine more than 1 tape onto the same DVD

Yes usually we can do this, providing the footage does not exceed the maximum recommended footage of the tape type it came from, so for VHS-C & VHS 4 hours, Hi8 3 Hours, Mini DV 2 hours, please ensure you specify the order of the tapes when sending them to us

I have a tape that fits into a cradle that goes into a VHS machine can you convert these

This is called VHS-C and we do convert these , you do not need to send us your cradle unless you have no use for it

Do I get my tapes back

Yes, unless you specifically ask us to dispose of them