Frequently Asked Questions - 1. Standard FAQs

FAQs - 1. Standard FAQs

Frequently Asked Questions

Can you improve the quality of my tape

There are multiple factors that affect quality and what can be done to improve it, if the quality is down to the VHS player you have viewed the tape on then it will be improved on our high quality well maintained video players, however if there is an inhernet problem with the tape the quality is usually improved by a marginal amount when it is digitised, this is not always the case and the tape has significant quality issues then we will be unable to improve it. Tapes that are too dark can be lightened up a certain amount.

As far as sound we can replace sountracks however we cannot seperate background noise from the main audio, this would need a sound engineer.

Tapes that are physical broken we can fix

I am not sure what tape type I have

Click here for pictures of the different tape types 

Can you convert from a DVD based camera to a standard DVD

Yes, same charges as per tapes apply , Please ensure you finalise the disc in your camera before you send it to us

I have a tape or other video footage on a disc I want converted to a dv/vhs/betacam tape

We do not transfer from one type of tape to another there is in our opinion no point technically whatsoever, the only reason you would need to do this or be asked to do this is if the person editing the footage cannot use modern computer software and can only edit from a tape, you might as well start cutting up old cine footage!. We can transfer to an editable format that you can edit with computer software

Do you convert adult material

Yes we do , as a totally discreet service , charges are the same as for all other items

I have an old VHS bought tape that I cannot get on DVD, can you transfer it

Yes we can transfer it providing it is for personal use only

I cannot print the form as my printer does not work or I don't have one

Please look at the form on the web site and write a letter giving all the key information from the form and enclose that with your items

I live outside the UK can you still send us the converted items

Yes we can send abroad , what we do with our expat customers is send the DVDs back first , normal airmail post and hold onto the tapes until you confirm safe receipt of the DVDs and then send the tapes , this way there is always backup if they get lost in the post and the cost works out near enough the same as UK standard special delivery so you can just order with our standard prices , just make sure you confirm this when sending