Frequently Asked Questions

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Frequently Asked Questions

FAQs
I am not sure what tape type I have

Click here for pictures of the different tape types 

Can you convert tapes to and from US/Canadian/Japanese formats

Yes, NTSC to PAL and PAL to NTSC, providing they are not commercially bought DVDs

I have a film on a US /Canadian VHS tape can you convert it to DVD for playing in the UK

Providing you can confirm it is for personal use only we can make a single copy for you on DVD

I bought a DVD in the US/Canada, can you convert it to play in a UK DVD player

No, we  cannot convert DVDs bought in the US/Canada to UK formats, however we can convert your own tapes recorded using US/NTSC equipment

Can you convert from a DVD based camera to a digital format

Yes, same charges as per tapes apply , Ideally please ensure you finalise the disc in your camera before you send it to us

I have a tape or other video footage on a disc I want converted to a dv/vhs/betacam tape

We do not transfer from one type of tape to another there is in our opinion no point technically whatsoever, the only reason you would need to do this or be asked to do this is if the person editing the footage cannot use modern computer software and can only edit from a tape, you might as well start cutting up old cine footage!. We can transfer to an editable format that you can edit with computer software

Do you convert adult material

Yes we do , as a totally discreet service , charges are the same as for all other items

I have an old VHS bought tape that I cannot get on DVD, can you transfer it

Yes we can transfer it providing it is for personal use only

I cannot print the form as my printer does not work or I don't have one

Please look at the form on the web site and write a letter giving all the key information from the form and enclose that with your items

I live outside the UK can you still send us the converted items

Yes we can send abroad , what we do with our expat customers is send the DVDs back first , normal airmail post and hold onto the tapes until you confirm safe receipt of the DVDs and then send the tapes , this way there is always backup if they get lost in the post and the cost works out near enough the same as UK standard special delivery so you can just order with our standard prices , just make sure you confirm this when sending

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